The response letter is drawn up in free form and has a lot in common with the certificate. The page provides the opportunity to download a free sample of the paper discussed.
A written request requires a motivated, detailed response from the addressee. Response letter - that one required document, which is worth writing in such cases. The message is written in free form and has much in common with a certificate. The information sheet contains a limited narrative framework and should only answer the question posed in the requirement. A response letter is easy to write even for an inexperienced person, with a computer and printer at hand. The page of this resource provides the opportunity to download and apply a sample of the paper discussed for free and apply it in your life.
Let's consider the main features included in the concept of a response letter. The point of the response is business communication counterparties. An excellent way to resolve problems out of court allows you to save significant money and time of participants in legal relations. The legitimacy of communication lies in a paper medium of information, compiled in accordance with all the rules of office work and having a genuine management visa. Electronic correspondence is an unreliable option for evidence in court.
Mandatory points that make up a response letter
:- Address and name of the institution to whom the response letter is sent;
- Author's own information, contact numbers;
- Number, date and title of the story;
- A brief summary of the request to which the response letter is being drawn up;
- Clear and specific answers to the questions asked. There is no need to write too much;
- A respectful tone is encouraged, but rigor is also important;
- Fixation of the executor of the paper, signature and transcript of the head, seal of the institution.
Letter of request Already from the title of this document it becomes obvious that it contains some kind of request addressed to the addressee. Typically, the purpose of this document is to obtain specific information, goods or services that the author of the letter needs. This category of incoming documentation is drawn up on letterhead and contains phrases such as: “We ask you to notify us about...”, “We ask you to inform...”, “We ask you to take action...”, etc. In some cases, a business paper may not contain a direct request, but only a wish. For example, “We hope to consider your appeal...”. In this case, the document must also contain the appeal itself or a description of the situation requiring the adoption of certain measures. There are also situations when one letter of request contains several requests. In this case, the design rules require that each of them be described in a separate paragraph.
Business letters
Your request was asked to be provided. We have an offer that we hope will interest you. You. With respect and best wishes... Dear! . We gratefully acknowledge receipt. Your request from...
(date). It's a shame, but we can't satisfy you. Your request due to the fact that all our products have already been sold. The current situation does not give us the opportunity to increase our production capacity today. We hope for your understanding. We remain with respect. Dear Sirs! .
Thanks for. Your request is from (date). Unfortunately, we cannot satisfy this on our own. Your request. The fact is that for many years our interests have been represented by (company name). Given our contractual obligations to this company, we cannot independently sell our products in the territory.
Your country. Please send your request to:. Sincerely..
Bad request
You receive this product under the following conditions: plastic (name) in a package of disks, piece by piece; delivery: freight paid to the border; disc packaging: free; payment: irrevocable letter of credit. We will be grateful for. Your order. For our part, we promise service at any time. C. Appendix: sample in one copy. Dear Sirs! .
We confirm receipt. Your request dated (date) for the supply of (product name). There is no need to send samples because. You are well aware of the quality of our products. If you order in a timely manner, we will be able to deliver. You (number) of products quarterly.
Pan (last name) from our company introduced me. You with prices and delivery schedule. Your feedback was positive, so we can start shipping the goods after receiving the order. With respect and best wishes... Dear Sirs! .
In response to.
Response to letter of request. response letter
Sometimes in response to a request you can propose to change its conditions: quantity of goods, model, delivery time, etc. . Dear Sirs! . On. Your request from (date), unfortunately, we have to inform you that we do not produce what you need. Products for you. But we can offer. You will receive a catalog of our current assortment.
We would be very happy if. You have entered some of our products into. Your implementation program. If this offer interests you. We ask you to send us an answer. WITH. . Dear / . Answering.
Important
Your request for supplies of (product name), we inform you that we cannot supply the products in the required. Volume for you. By. We can only make partial deliveries of your order within days. In addition, we have temporarily stopped shipping because we must fulfill pre-orders first.
Please let me know immediately if you are satisfied. Our offer to you. WITH.
Punctuation in a business letter after the phrase “we inform the following”
A letter of response with a positive decision is structured according to the following scheme:
- repeating the content of the request using stable language formulas, for example: In response to your request for the supply of spare parts for... we inform...; In response to your request for... we send...;
- presentation of information upon request.
The refusal letter is structured as follows:
- repetition of the content of the request (in a form similar to a letter with a positive decision);
- a reasoned statement of the reason (or reasons) why the request cannot be granted or why the proposal cannot be accepted;
- statement of refusal or rejection of an offer.
In a refusal letter, it is especially important to use vocabulary that helps the sender of the letter remain polite and caring about maintaining feelings self-esteem the recipient of such a letter.
How to write a response letter
In this case, each subsequent paragraph containing a request should begin with the words “We also ask you to take measures...”, “At the same time, we ask you to pay attention...”, “At the same time, we ask you to consider...”, etc. Letter of request Perhaps the letter of request is the only document to which a response must be sent. Although letters of request and letters of inquiry are very similar in style and content, a request has one distinctive feature, which cannot be ignored. It's about justifying the document. Request letters refer to official letters sent to the addressee in order to obtain certain information, documents and business papers. Such a document in correspondence is distinguished by the presence of a justification, which is indicated by the author of the request.
In response to your letter, we inform you
Attention
You cannot provide an offer for the supply of this or that product needed by the customer, be sure to send a reasoned refusal: . Dear! . Thank you. You for your inquiry from (date) and your interest in our products. It's a shame, but given the needs modern market, we do not produce such goods.
We asked Mr. (last name), with whom we cooperate fruitfully, to convey the relevant proposals. We add an illustrated catalog containing detailed description the goods we produce. Please let us know if you are interested. You are one of them, then we will be able to transfer the draft agreement, noting c.
Delivery lines, cost, terms of payment etc. . S. Dear sirs! . Thank you for your letter dated (date). Unfortunately, we have to report. You know that all manufactured products are exported by the company (name).
We sent there.
Response to a request for information
A number of situations, such as situations of refusal, delay of a positive decision, disagreement, require the use of words expressing regret at the beginning of the key phrase, for example: We regret to inform you that it is impossible to satisfy your request...; Unfortunately, we cannot agree to your terms... ; Unfortunately, problems with... do not allow us to take advantage of your offer in the near future... etc. When responding to a commercial request, the seller, if he can immediately satisfy the buyer’s request and deliver the goods, sends a proposal (offer).
In response to your request, we inform you the following
Previous CONTENTS Next 718 Letter - response to a request A letter of request will undoubtedly disdain the answer: you can inform that you are studying the received request, send catalogs, price lists, offer to change the conditions specified in the request, refuse the supply of goods or other requests. So, if you are interested in the supply of this product, then an offer is sent in response to the request. An offer is a written proposal for the supply of goods made by the seller to the buyer. It expresses the desire or readiness to enter into a purchase and sale agreement on the terms set out in sentence 33.
For example: . Dear Sirs! . We gratefully acknowledge receipt. Your request and send a sample (name of product) that interests you. You. We can offer.
Banks often remind clients about outstanding debts or new lending conditions. You can send information about vacancies and job applications to the person you would like to see on your team. Company employees must receive certain communications in writing. This is information about disciplinary sanctions and redundancy warning. Partners are usually written new proposals, complaints and apologies. 4 A business letter must contain certain details, so it is better to immediately develop forms. The completed form can be emailed as an attachment or printed and sent by regular mail or by registered mail. The name of your business should be at the top, or even better, your logo.
- A positive answer should be as detailed as possible,
- and the negative one is justified and extremely correct.
In addition, if a request is refused in good form will provide its author with information about under what circumstances the answer may become positive. In any case, the response letter should be drawn up to the maximum extent possible. polite form. It is advisable to avoid empty replies, and even in the absence of the necessary information, you must write a response with restraint, politely and respectfully towards the author of the request.
Rudeness, as well as deliberately false information, are completely unacceptable. How to write a response to a request The form for submitting and executing a response to a request letter can play a decisive role in relations between organizations. That is why its compilation should be treated very carefully, adhering to certain rules.
In response to your request, we provide the following sample
Response letter (sample) Details of the response letter Help This category of letters contains the same details as any other official letters. The main details include:
- name of the organization;
- reference information about the organization;
- organization code;
- main state registration number (OGRN) of the legal entity;
- taxpayer identification number/reason code for registration;
- date;
- registration number;
- link to the registration number and date of the incoming document;
- destination;
- title to the text (when writing a letter on A4 format);
- signature.
It is important to understand that any response letter must contain the document number in which the request was sent and its date. In this case, the response letter is signed by the employee to whose name the request was sent.
How to write a response letter
Attention
Ipc-zvezda.ru
Banks often remind clients about outstanding debts or new lending conditions. You can send information about vacancies and job applications to the person you would like to see on your team. Company employees must receive certain communications in writing. This is information about disciplinary sanctions and a warning about layoffs.
400 bad request
Sample response letter
Will it be sufficient to send an official written message to the bailiff, attaching relevant copies of documents, stating that the debtor has not been working for the organization for a long time? In this situation, the current legislation does not require the employer to attach any other documents to the writ of execution.
However, given that the employee resigned before the writ of execution was received by the organization, it would be advisable to attach a copy of the order to dismiss the employee.
- previous position;
Business letters
- Letter of apology
In response to your letter, we inform you that the employee is not working.
Your request
Munich University Hospital – medical institution maximum security. Most often, patients come to us for treatment at the direction of their general practitioner or after being examined by a specialist or staying in another hospital.
We carefully check whether we can provide the medical care you need in our clinic upon your request.
The information you provide will greatly help us in processing your request.
Required information
Additional information
Send request
- save them in an anonymized jpeg format and send them to us as an attachment to your email
- take screenshots of image fragments relevant for our analysis (3-5 pieces), save them as a Powerpoint presentation and send us the presentation by email
- send us a disk by mail, which also includes a doctor’s note based on the diagnostic results
If you want to send patient data to our address, you can use the following options:
We can also create a Dropbox folder for you on our server where you can upload your documents.
Contact person
- You can send your request directly to a specific clinic. Most often, it makes sense to do this only if we're talking about about outpatient treatment.
Steady turnover of business correspondence
If you decide to contact us regarding a complex medical problem, it is best to first contact our Department for Working with Foreign Patients. In this case, your request will be processed much faster.
Application processing time
- We carefully check the information we receive from you for completeness to see if we can make any assumptions based on it. If you provided information in in full, the length of time it takes to process your request will depend on the complexity of your problem. You can count on a final response to your request after approximately five working days.
Treatment plan and appointment of consultations/examinations
- Treatment Plan – rough description prescribed treatment
- Payment plan - approximate calculation of the cost of treatment
- Schedule – dates of prescribed examinations/consultations with a doctor and hospitalization
After we have processed your application, you will receive from us:
Payment plan
As a public healthcare institution, we are interested in providing greater transparency regarding the cost of the services we provide.
The cost of our services is based on the tariff frameworks adopted in Germany, as well as the current legislative norms. Unfortunately, we will be able to tell you the exact cost of services only after the end of therapy.
The cost of treatment depends on the complexity and volume of examinations and therapy performed. Most often, the rule applies: the more severe the patient’s disease and the more complex its therapy, the more expensive the cost of the entire treatment. For this reason, at the very beginning of treatment it is difficult to accurately estimate its final cost.
In response to your letter, we inform you that the employee is not working.
Our usual terms - cash, no discounts, no shipping documents. Terms of payment are set out in detail in the attached copy of the general terms of delivery (copy of the contract) Other conditions - according to the general terms of delivery (sale) Please confirm (consider) this offer by (date) (within... days from the date of receipt of the letter) Please send a response no later than (date) (within ... weeks from the date of sending this letter) This offer is valid Until (date)... months from the date of receipt of the letter, subject to receipt of your acceptance by fax within ... days from the date of receipt of this letter only if the product is not sold before receiving your response. Please send the response (to us) by return mail (consider our offer, let us know if you are interested in purchasing the product offered) Please take into account the deadline for selling the product and make a decision as quickly as possible.
How to write a response letter
According to the contract dated... (number), we have the right to a discount on the invoice value in the amount of We have the right to refuse to accept this consignment of goods. This gives us the right to go to arbitration. Based on the right granted by the contract, we insist (insist) However, taking into account the objective reasons (our long-term business relations..., the fact that...) We agreed to accept this product if you give us a 10% discount. We are ready, as an exception, to accept this batch of goods, provided that you... Based on the above, we ask you to replace... with a new one. We kindly ask In exchange for the substandard goods, send us the goods in accordance with the terms of the contract. We ask you to compensate for the damage (pay extra for, additionally load, additionally deliver) the missing goods. We ask you to reimburse the costs for... The markdown should be...% Credit our organization for the amount of... (transfer the cost..
In response to your letter, we inform you
Dear...We thank you for your request from... for the supply of... (product name) We are currently considering the possibility of providing you with an offer for the product you are interested in. We will inform you of our decision as soon as possible. Either: Unfortunately, we cannot answer your request positively and send you specific proposal for delivery (name of product). We ask you to postpone this issue until... Either: ... and we inform you that for the mentioned product you should contact our agent - the company ..., which will provide you with the necessary information on the product you are interested in. Sincerely, Signature Offer (offer) (sent if the seller can satisfy the request for delivery immediately) Specify:1. Product name2. quantity and quality of goods3.
price4. delivery time5 terms of payment6.
Steady turnover of business correspondence
After the employment contract is terminated, the employee ceases to be on the company’s staff, and receives all the money that he should receive, and a letter is sent to the bailiff service. As was already shown above, a writ of execution is attached to it.
Dismissal of the alimony worker and letter to the bailiffs Upon dismissal due to at will additional financial assistance the law does not provide. 03/22/2018 employee of the Mayak company N.V. Frolov submitted a resignation letter to the HR department of his own free will.
Attention
According to a court decision, he must pay part of his salary to support his two children. It is necessary to determine the alimony deductions that the accountant needs to make.
Ipc-zvezda.ru
Banks often remind clients about outstanding debts or new lending conditions. You can send information about vacancies and job applications to the person you would like to see on your team. Company employees must receive certain communications in writing.
In response to your request, we inform you the following
This is information about disciplinary sanctions and a warning about layoffs.
Partners are usually written new proposals, complaints and apologies. 4 A business letter must contain certain details, so it is better to immediately develop forms. The completed form can be emailed as an attachment, or printed and sent by regular or registered mail.
At the top there should be the name of your company, or even better, a logo.
400 bad request
It must contain information about the status, general focus, specifics of the enterprise’s activities, characteristics, novelty of the product, an indication of the addressee (recipient, consumer), nature of availability, location, etc. name password I agree with the Privacy Policy K.T.V., Moscow, 15.04 23:32 A.I.A., Moscow, 13.03 12:10 Ch.Yu.V., Magnitogorsk, 10.03 08:15 S.V. Yu., Magnitogorsk, 26.02 08:29 K.A.V., Magnitogorsk, 15.02 09:49 Yu.Yu.Yu., Magnitogorsk, 05.02 21:08 Z.M.N., Russia, 01.01 16:39 D. A.N., Gatchina, 25.12 14:11 T.S.A., Prague, 25.12 12:48 Sh.ON.N., Ulyanovsk, 13.12 11:48 Rating of terms Business unit Method weighted average cost Sonation Latest updates Hyaluronic acid (Acid Hyaluronic) Vitamins (from lat.
Sample response letter
Will it be sufficient to send an official written message to the bailiff, attaching relevant copies of documents, stating that the debtor has not been working for the organization for a long time? In this situation, the current legislation does not require the employer to attach any other documents to the writ of execution. However, given that the employee resigned before the writ of execution was received by the organization, it would be advisable to attach a copy of the order to dismiss the employee.
Please note that the employer is not obliged to inform the bailiff about the employee’s new position or find out information about it. Answer to the bailiffs that the person is not working
- date of preparation and number of the writ of execution.
- previous position;
It is also necessary to indicate the address of the organization to which the response is sent.
Business letters
Response letter (sample) Read also:
- Letter of apology
- How to write a letter of recommendation
- We compose a cover letter for documents
Negative answer If it is not possible to satisfy a request or request, it is necessary to communicate the refusal as correctly as possible. In this case, as in the option described above, the refusal must be written in the same style as the initiating request.
A negative answer must be as correct as possible and contain objective reasons for the refusal. If there are prerequisites for making a positive decision on the request, you can indicate in the response the conditions that are required for this.
Please note that it is unacceptable to formulate a negative response to a letter (a sample is presented below) in a rude tone. Moreover, it would be entirely appropriate to express sincere regret about the impossibility of satisfying the request.
A letter of response with a positive decision is structured according to the following scheme:
- repetition of the content of the request using stable language formulas, for example: We inform you about your request for the supply of spare parts; In response to your request, we send;
- presentation of information upon request.
The refusal letter is structured as follows:
- repetition of the content of the request (in a form similar to a letter with a positive decision);
- a reasoned statement of the reason (or reasons) why the request cannot be granted or why the proposal cannot be accepted;
- statement of refusal or rejection of an offer.
In a refusal letter, it is especially important to use language that helps the sender of the letter remain polite and concerned about preserving the self-esteem of the recipient of such a letter.
In response to your letter, we inform you that the employee is not working.
We inform you that the missing quantity of goods will be shipped to you...After receiving your complaint, we immediately contacted (manufacturer) Dear...We confirm receipt of your letter dated ... (month) ... (year) and inform you that your complaint has been accepted by us for consideration Unregulated business letters A letter of offer (introduction) is sent to interest a potential partner in cooperation, a buyer in a purchase, a customer in a service. It often contains advertising techniques: the importance of the project is indirectly emphasized by listing client companies, completed projects, recommendations, reviews. Presentation letters inform about new types of services, goods, opening of a new center, store, enterprise, etc. Designed to display the individual image of the institution. Not written according to a template, in each individual case the same issues are covered in a different sequence.
A letter of request certainly requires a response. So, having received such a letter, you must decide: to grant the request or refuse. If you decide to fulfill the request, then answer like this:
Dear Sirs!
. We express our sincere gratitude for the offer to take part in the construction of the hotel complex
. Having carefully studied what was proposed. You drafted an agreement, we decided to agree to share participation in construction(name of the object), will be carried out from by p
. Thank you again for the offer and we hope that our cooperation will be fruitful and long-lasting
. Best regards and best wishes
. Dear Sirs!(date) . You have requested to change the terms of payment for(product name) . We have revised our s. You agreed and decided to make changes, taking into account the reasoning. Your request. We are sending a modified version of our agreement
. We hope that the new conditions will satisfy. You. WITH
. Dear Sirs!
. Thank you for the additions and comments sent to the draft agreement on the construction of the bank. Having studied them, we recognized them as significant, agree with them and are ready to include them in the agreement
. Taking this opportunity, we would like to once again emphasize that, according to our draft agreement on the construction of the bank. The Contractor assumes full responsibility for the organization and execution of all construction projects.
. Construction work will be carried out by local firms, which will be hired on a subcontract basis. The execution of work is supervised by highly qualified specialists, the cost of whose services is stipulated by the terms of the contract.
. Please. You should consider the letter as quickly as possible and, if the draft agreement no longer contains the clauses that caused you. If you have any doubts, please inform us about your readiness to sign an agreement between our enterprises
. We hope for a quick response
Of course, you cannot always satisfy a request or accept this or that offer and therefore are forced to refuse cooperation. The refusal must certainly be convincing, reasoned, correct and kindly benevolent. Your task is to convince the recipient that you had no other choice. It is not difficult to achieve this goal; you just need to adopt words at the beginning of the proposal that will significantly soften the tone of the refusal. These words include: w/sal, sorry, very sorry, unfortunately, sincerely sorry, sorry, we are very offended
So, the refusal can be formulated as follows:
. Dear Sirs!
. We have studied carefully. Your comments and additions to the draft contract for the construction of a clinic this year on a turnkey basis
. Unfortunately, we must inform you that we cannot agree to this. Your proposal. This is due to the following reasons:
1. Suggested. You 5% of the contract value for mobilization costs - the amount is 4 times less than specified in the draft contract and cannot cover our costs for preparatory work
2 8% of the contract value in freely convertible currency not enough money to purchase all the equipment necessary for construction 12% specified in the draft contract, take into account not only the cost of equipment at world prices, but also the cost of freight, insurance, as well as our costs for organizing the purchase and delivery of equipment to the construction site.
. To confirm the validity of our position, we add to the letter detailed calculations of the volume of mobilization costs
. We express our hope that, given the above facts,. You agree to our terms of signing the contract
. We remain with respect
. Dear!
. Thanks for the request from(date) for delivery(product name)
. Unfortunately, we are unable to accept at this time. Your offer and delivery(product name) then what are needed. Products have already been sold to you based on pre-orders for the current month
. We sincerely regret that we cannot fulfill this. Your order. We hope for mutually beneficial cooperation in the future
. With respect and wishes of success..
. Dear Sir/
. Thank you for your interest in our organization (institution, company). Unfortunately, we have to inform you. You that the place of our general representative in(country name) already taken. Please submit your request again via months
. We wish you success
. Dear Sirs!
. We got it. Your letter from(date) in which. You are asking to financially support the charitable foundation "St. Mary" It is very unfortunate, but this year we have no opportunity to make even a small charitable contribution
Response to letter of request. Letter of response
. Dear! . The validity of the contract for performance. Your duties as an advertising manager ends on (date). We've looked into it. Your request for an extension
contract for next year. It's a pity, but... Your methods of work did not produce the expected results, and therefore we are not interested in further cooperation with. You. We wish you success
A written request requires a motivated, detailed response from the addressee. A response letter is the necessary document that should be written in such cases. The message is written in free form and has much in common with a certificate. The information sheet contains a limited narrative framework and should only answer the question posed in the requirement. A response letter is easy to write even for an inexperienced person, with a computer and printer at hand. The page of this resource provides the opportunity to download and apply a sample of the paper discussed for free and apply it in your life.
Let's consider the main features included in the concept of a response letter. The meaning of the response lies in the business communication of the counterparties. An excellent way to resolve problems out of court allows you to save significant money and time of participants in legal relations.
SAMPLES OF INTRODUCTORY PHRASES IN THE TEXT OF A BUSINESS LETTER
The legitimacy of communication lies in a paper medium of information, compiled in accordance with all the rules of office work and having a genuine management visa. Electronic correspondence is an unreliable option for evidence in court.
Date: 2015-11-04
The response letter is drawn up in free form and has much in common with the certificate. The page provides the opportunity to download a free sample of the paper discussed.
A written request requires a motivated, detailed response from the addressee.
In response to your letter, I inform you about
A response letter is the necessary document that should be written in such cases. The message is written in free form and has much in common with a certificate. The information sheet contains a limited narrative framework and should only answer the question posed in the requirement. A response letter is easy to write even for an inexperienced person, with a computer and printer at hand. The page of this resource provides the opportunity to download and apply a sample of the paper discussed for free and apply it in your life.
Let's consider the main features included in the concept of a response letter. The meaning of the response lies in the business communication of the counterparties. An excellent way to resolve problems out of court allows you to save significant money and time of participants in legal relations. The legitimacy of communication lies in a paper medium of information, compiled in accordance with all the rules of office work and having a genuine management visa. Electronic correspondence is an unreliable option for evidence in court.
Mandatory points that make up a response letter
- Address and name of the institution to whom the response letter is sent;
- Author's own information, contact numbers;
- Number, date and title of the story;
- A brief summary of the request to which the response letter is being drawn up;
- Clear and specific answers to the questions asked. There is no need to write too much;
- A respectful tone is encouraged, but rigor is also important;
- Fixation of the executor of the paper, signature and transcript of the head, seal of the institution.
It is best to send a response letter personally to the addressee. In return, you need to get a receipt stamp on the second copy. If it is not possible to deliver the response letter in person, you need to use postal services by sending a document with a notification and a description of the attachment. The available sample and a set of other forms and examples on the site will help you create the necessary appeal on your own. Most templates have the simplest format and can be easily edited in Microsoft Word. Enjoy using it.
The response letter is drawn up in free form and has much in common with the certificate. The page provides the opportunity to download a free sample of the paper discussed.
A written request requires a motivated, detailed response from the addressee. A response letter is the necessary document that should be written in such cases. The message is written in free form and has much in common with a certificate. The information sheet contains a limited narrative framework and should only answer the question posed in the requirement. A response letter is easy to write even for an inexperienced person, with a computer and printer at hand. The page of this resource provides the opportunity to download and apply a sample of the paper discussed for free and apply it in your life.
Let's consider the main features included in the concept of a response letter. The meaning of the response lies in the business communication of the counterparties. An excellent way to resolve problems out of court allows you to save significant money and time of participants in legal relations.
The legitimacy of communication lies in a paper medium of information, compiled in accordance with all the rules of office work and having a genuine management visa. Electronic correspondence is an unreliable option for evidence in court.
- Address and name of the institution to whom the response letter is sent;
- Author's own information, contact numbers;
- Number, date and title of the story;
- A brief summary of the request to which the response letter is being drawn up;
- Clear and specific answers to the questions asked. There is no need to write too much;
- A respectful tone is encouraged, but rigor is also important;
- Fixation of the executor of the paper, signature and transcript of the head, seal of the institution.
It is best to send a response letter personally to the addressee. In return, you need to get a receipt stamp on the second copy. If it is not possible to deliver the response letter in person, you need to use postal services by sending a document with a notification and a description of the attachment. The available sample and a set of other forms and examples on the site will help you create the necessary appeal on your own. Most templates have the simplest format and can be easily edited in Microsoft Word. Enjoy using it.
Date: 2015-11-04
50 golden rules of business correspondence checklist
The email you send on behalf of yourself (or your company) is the “touch point” that shapes the impression. So think for yourself what impression you want to form about yourself, and what you do for this.
This article has been overdue for a long time. And the more often we come across business correspondence projects in our work (for example, developing standard letter templates), we realize that very few people and companies pay attention to (seemingly) little things that have dire consequences.
We'll talk about printed ones.
Business correspondence
A letter of response is a service letter that is written as a response to a letter of inquiry or a letter of request. The answer may be negative (rejection letter) or positive.
The text of the response letter should use the same language and vocabulary that the author used in the initiative letter, provided that the request letter was written correctly in terms of language.
You should not include a link to what was received in the text of the response letter (“To yours dated_______№__…”).
Business letters
The response letter acts as a text dependent in composition and subject matter in relation to the request letter.
In a refusal letter, it is especially important to use language that helps the sender remain polite and concerned about preserving the self-esteem of the recipient.
How to write a response letter?
A response letter is a business letter that is written in response to an official request or letter of request. Such a letter may contain either a positive or negative decision (in this case it is a letter of refusal).
If you receive a letter of request or request, you must give an official response as quickly as possible. Delay can, firstly, show your organization in an unfavorable light and give your associates or clients a reason to consider you an unreliable partner.
How to start a letter?
When writing a letter, the main difficulties often arise from its beginning and completion. In the latter case, the article How to end a letter will help you. Well, we’ll talk about how to start a letter in this article.
The beginning of any letter depends entirely on its type: official, love, this or that letter to foreign language. It doesn’t matter whether it’s paper or electronic, we’ll just clarify that we’ll be talking about the first phrases after contacting, since there is already a separate article about applying to How to contact.
If you follow the recognized terminology, then business letters are classified as official.
How to carry out a purchase and sale transaction
In any state, the procedure for registering various transactions is regulated by relevant legal documents. All purchase and sale transactions are carried out by drawing up a special agreement. Depending on how correctly this agreement is drawn up, the outcome of the transaction will depend, and subsequently the resolution of issues and conflicts that arise when fulfilling obligations under such an agreement.
Remember that a contract of sale is an agreement under which the seller transfers some goods, and the buyer acquires the right to own the goods, and also undertakes to accept the item specified in the contract by paying a certain amount of money.
Next, we will consider how to carry out a purchase and sale transaction, for which no contract is required, and all actions related to the acceptance and transfer of such goods are carried out at the time of conclusion of the transaction.
How to respond to an official letter
This list of goods is uniform throughout the territory. The name of the organization has reviewed your application from.
and cannot be expanded. Cover letters. Considering the above, your request cannot be granted. A covering letter is usually drawn up on A5 format. as well as. which we ask you to consider as an integral part. Your application for privatization of the bakery cannot be accepted, since the property of this enterprise is included in the list of objects not subject to privatization.
We inform you that your company cannot act as a buyer in accordance with the article of the law.
How to respond to official letters
A letter of request, undoubtedly, will disdain the answer: you can inform that you are studying the received request, send catalogs, price lists, offer to change the conditions specified in the request, refuse the supply of goods or other requests.
An offer is a written proposal for the supply of goods made by the seller to the buyer. It expresses the desire or readiness to enter into a sales contract
Deadline for responding to official letters
CONSENT IN RESPONSE TO A REQUEST AND SUGGESTION
| Expressions speech etiquette | |
| Fine. | In response to the invitation; accompanied by words of gratitude (thank you, good) |
| Please. | More often in response to a polite request (such as: - If it’s not difficult for you, bring me a book, please. - Please.) |
| OK. | Consent is easy |
| Now. Just a minute (just a minute) | Agreeing to do something immediately. |
| I will do it, write it, bring it, etc. | Often accompanied by the word “okay” (Okay, I’ll do it. Okay, I’ll write it.) |
| Let's). Let's go (- those), etc. Let's (- those) go. Went. | In response to an invitation to do something or go together (such as: - Let's sing. - Let's go. - Let's go to the cinema. - Let's go.) |
| With (great) pleasure. With pleasure. Willingly. | With a hint of desire |
| Mandatory + 1st person bud. time (I’ll come, we’ll do it). Don't doubt it. Don't worry (- rest). What doubts can there be! You can be calm (you can be calm) You can be sure (you can be sure). You can count on me. | In response to a request, be sure to do something (like: - Don’t forget to bring me this book on Tuesday. - Absolutely. Don’t hesitate.) |
| (I) don't mind. (I) don't mind (this) I'm ready. | To a request, an invitation (like: - Do you mind... - I don’t mind.) |
| I'm not averse! I'm for it! | Relaxed |
| Agree. Yes. Certainly. | When asked about desire, agreement to do something (like: “Do you agree to give a report at the department?” “I agree.” Of course.) |
| Of course! | When asked about the desire to do something (such as: - Do you want to sleep during this performance? - Of course!) Emotional |
| Agreed! It's decided! | During preliminary negotiations (like: - Shall we go to the cinema today? - What time? - What time? - Agreed.) |
| So be it. You will have to + (give, etc.) | With a hint of concession, reluctance to do anything (like: “Well, give me this magazine for at least a few days.” - So be it.) Unforced. |
| Well, what can you do (you can do it, you can do it), you have to + inf. (to do, etc.) |
2. ANSWERS IN ADVICE
3. DISAGREEMENT IN RESPONSE TO A REQUEST OR PROPOSAL.
| Expressions of speech etiquette | Situation of use and comments |
| (I can't. I just can't. No, I can't. Unfortunately... Unfortunately... | The most common forms of refusal: Please go to the store. — Unfortunately, I can’t, I’m very busy right now. |
| I would love to... but I can’t. I would love to... but I can't. I would love to... but I can’t. It’s awkward for me to refuse..., but... I would like..., but... I would like..., but... I’m very sorry, but... I’m sorry, but... | Regrets upon refusal: Can you lend me 20 rubles? — I would love to, but I can’t afford the scholarship. |
| I refuse (to do anything). | Official categorical refusal. |
| I am unable (to do anything). I am powerless + inf. Not in my power + inf. | Refusal to a request for help are stylistically elevated statements: Help me prepare for exams! - I can't help you with this. (It is not in my power to prepare you for the exams.) |
| It is forbidden. No. No, you can't. Unfortunately, it's not possible. Unfortunately, I can't resolve it. I would allow it, but... | Prohibition to do something: Can I borrow this book from you? — Unfortunately, I can’t allow it, it belongs to a colleague. |
| Of course you can't. Of course not. (I) do not allow... I forbid... I cannot allow... I am forced to prohibit (not allow, refuse)... | Categorical refusal or prohibition: Can I read your diary? - Of course, you can’t. I don't allow you to do this. I cannot allow you to read my diary. |
| No way! No way! Under no circumstances! It's out of the question! This is absolutely impossible! No, no and no again! | Emotionally expressive categorical prohibition: |
Topic 7. Agreement/disagreement with the opinion of the interlocutor
| Expressions of speech etiquette | Situation of use and comments |
| Oh yes! You're right. I completely agree with you. I completely agree with you. This is exactly what I wanted to say. Without a doubt. Sounds plausible. I thought so. Very reasonable. Certainly. Exactly. That's it. Agreed. Don't continue. Everything is clear. That's what I assumed. I'm afraid this is exactly the case. I hope that this is so (that it will be so). This seems to be the case. Looks like it's going to happen (it's going to happen). Quite likely (possible). So much the better! | The most common forms of agreement with the opinion of the interlocutor |
| I completely agree with you. I completely agree with you. Basically I agree with you... In some points I agree with you... In some points I agree with you... This point does not cause our objections. I completely share your point of view on... My idea completely coincides with yours. Your terms are generally acceptable to me. | Official Consent Forms |
| No and no. I can't agree with you. You are wrong. I have a different opinion. This is where you are exactly wrong. Of course not. Not at all. It's out of the question. It's just the opposite. I'm against it. I don't know this. It's not for me to judge. Well, here you are again! God forbid! You are unfair. Nothing of the kind. No good This can't happen! | The most common forms of disagreement with the opinion of the interlocutor |
| I'm afraid you missed the main point of what I wanted to say. This is not exactly what I had in mind. I can't agree with you. Our point of view is somewhat different from yours. We see the solution to this problem in a slightly different light. We greatly appreciate your efforts, but unfortunately we cannot accept the offer. This point of view seems convincing to me, however (nevertheless / meanwhile)... I have an objection... | Official forms of disagreement |
| Yes? Really? This is true? Do you really believe that... I doubt that... It is unlikely that... I very much doubt it. Are you serious? It sounds tempting, but... It sounds incredible, but... Anything can happen. You're kidding. I can't make up my mind. I doubt. Hardly. And you want me to believe this? I wouldn't say so. You know better. To some extent. I'm not sure. (It's) hard for me to say. Well, well... Yes and no. Are you sure? Is this all really true? How I wish... |
The most common forms of doubt regarding what the interlocutor expressed |
| Do you really believe that... I would really ask you to clarify... since I have exactly the opposite information about this. I have not yet formed a final opinion on this matter. It seems to me that this solution is somewhat premature. | Formal forms of expressing doubt about the point of view of the interlocutor. |
Appendix 4
SAMPLES OF INTRODUCTORY PHRASES IN THE TEXT OF A BUSINESS LETTER
Thank you for the letter from... In response, we inform you...
In addition to our letter dated... this year. We inform you that...
In response to your letter, we inform you that... In confirmation of our telephone conversation that took place... this year, we inform you that...
In confirmation of our telegram from ... we inform you that ...
In connection with your letter from... we inform you that, to our regret...
We are pleased with the quick response to our request.
Unfortunately, we still have not received your response to our letter from ... and are forced to once again remind you (ask you) about ...
We would like to inform you that...
We thank you (we are grateful to you) for the service provided (help, support).
We are forced to notify you (remind you) ...
We are extremely surprised by your letter from ..., in which you report that ...
We received your letter dated... this year, from which we were pleased to learn that...
We have received your letter from ... along with the documents attached to it.
We regret (express regret) about your refusal (silence) ...
We were surprised to learn from your telegram that...
We hereby remind (notify) once again that...
We hereby confirm that we have received your letter dated... this year. and we inform you that...
We confirm receipt of your letter from ... with all attachments.
At your request, we will send you...
Please accept our apologies for...
We take note of your letter from ... and inform you that ...
We apologize for the delay in responding to your letter...
We inform you... We notify you...
Examples of phrases that can form the basis of a business letter
Your order will be completed if you...
Your request (proposal) is under consideration. Upon receipt of the results of the review, we will inform you immediately.
Your proposal will be accepted with pleasure (gratitude) if you agree to make changes...
Your request for... is granted...
In response to your letter from ... we inform you that your request for delivery ... has been resolved positively.
In response to your request (order), we regret to inform you (we are forced to inform you) that we are unable (we cannot) to fulfill it due to the following circumstances.
Unfortunately, your request cannot be granted for the following reasons.
Unfortunately, we are forced to reject your offer. We need more information about...
We kindly ask you to inform us about the timing...
We hereby inform you that your offer has been accepted...
We ask you to send...
Please let us know about...
Please let us know about your decision on the issue...
Please let us know if our offer is acceptable to you...
We ask you to expedite the fulfillment of your obligations regarding...
Samples of couplings
Moreover …
You undoubtedly (obviously) know...
In view of the above (stated above), we should (we want, we must, we need) to add (notice, note) ...
In addition to the above (stated, noted above), we inform...
In conclusion….
To avoid delay...
In response to your reproach, we would like to inform you that...
Firstly..., secondly...
First of all...
Otherwise we are forced...
In our defense, we would like to inform...
In connection with the above...
In connection with (according to) your request...
In the current situation...
In accordance with your request (attached documents) ...
We express our regret (doubt, bewilderment, satisfaction)…
The thing is...
Besides …
Besides …
We express confidence...
We are experiencing difficulties with...
We do not agree with your point of view for the following reasons...
We acknowledge...
We are absolutely sure...
We are sorry...
We would also buy from you...
It is necessary (should, must) admit...
We draw your attention...
Summing up (concluding, summing up, summarizing) ...
We confirm receipt...
Besides...
In our opinion...
Deliveries will be made (carried out) ...
It goes without saying...
It is necessary (necessary, needed, must, would like, we consider it necessary) to add (mark, notice) ...
Thus, …
However (despite)…
In fact...
Regarding your request (comment), we draw attention to the fact that...
Examples of letter endings (without a welcoming conclusion or politeness formula)
Thank you in advance for the service provided.
In the hope of a favorable (positive) solution to our issue.
Hoping for fruitful cooperation.
We would appreciate your prompt response.
We expect your response in the coming days.
We hope for a quick response.
We hope to receive a response in the near future and thank you in advance.
We hope that you will fulfill our request.
We are waiting for your orders (your approval, consent, confirmation).
We ask you to inform us about the measures you have taken.
We ask you to confirm receipt of the letter.
Please let us know.
We ask you to confirm receipt of your order and give it due attention. Please write to us about your decision on this issue.
Please contact us if you need help (assistance).
Please indicate your consent.
We kindly ask you not to delay your response.
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(aka response letter) is a standard norm of business ethics. As a rule, requests are made either by potential partners of the company with a request to provide any information about the activities of the enterprise, goods, services, prices and discounts, or by existing counterparties, for example, to obtain information about delivery times, payment, forwarding or correction of documents, etc. .d.
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The response to the request is of an official nature and is part of the company’s business workflow.
General rules for writing an answer
First of all, you should remember that the answer should be written by the exact employee of the enterprise to whose name the initial letter was written. Exceptions are possible only in cases where this employee is absent for some reason (sick leave, business trip, dismissal) - then the answer can be written by the one who replaces the absentee at the moment time.
The language and presentation of the message should mirror the request letter. In other words, it is advisable to use in the text the same form of address that the sender of the request used, the same vocabulary, terminology, linguistic expressions and sequence of presentation, of course, provided that the author of the initiative message has proven himself to be a competent and correct person.
It is necessary to indicate a link to the number and date of the incoming message, but you must not repeat the mistakes made by the author of the request and it is undesirable to indicate them in the response letter (only if this does not relate to the specific activities of the company).
The answer to the request can be either positive or negative.
- A positive answer should be as detailed as possible,
- and the negative one is justified and extremely correct.
In addition, if a request is refused, it is good practice to provide the author with information about under what circumstances the answer may be positive.
In any case, the response letter should be written in the most polite manner possible. It is advisable to avoid empty replies and even in the absence of the necessary information you need to write a response reserved, polite and respectful in relation to the author of the request. Rudeness, as well as deliberately false information, are completely unacceptable.
How to write a response to a request
The form of submission and execution of the response to the letter of request can play a decisive role in the relationship between organizations. That is why its compilation should be treated very carefully, adhering to certain rules.
First of all, before composing a response letter, you should inform the sender in any convenient way that you have received the request. Next, if you have all the necessary information, you can begin to answer. The sooner a response message is written, the better, but if the requested information is not available at the moment, it is better to wait with the letter.
The structure of the answer is quite standard from the point of view of office work.
- At the top of the message (right or left) you need to write the name of the sending company (indicating the address and telephone number), as well as the specific employee on whose behalf the response is being written.
- Next, enter information about the recipient in the same way.
- After this, the answer itself is written. It must fully correspond to the essence of the request and, if the requester in his letter asked several questions at once, divided into separate points, the answer must be written in exactly the same format. If any additional information is attached to the response, this must be reflected in the body of the letter, noting it separately.
- Likewise, if circumstances so require, the response can include references to some laws, regulations and legal acts.
How to write a response letter
You can write the answer
- as in handwritten form (mostly this is done when the request itself arrives in a similar format),
- and in print ( this method saves a lot of time).
It can be drawn up on a simple A4 sheet or on the organization’s letterhead - the second option allows you not to manually enter the company details, and it looks much more respectable. The answer must be contain a signature an employee who represents the organization indicating his position. There is no need to put a stamp, because... since 2016 the requirement of the law to apply legal entities stamps and seals have lost their validity.
A response is being compiled in a single copy, before sending it, it must be numbered (in accordance with the company’s internal document flow), and also dated.
Information about the letter must be entered into the journal of outgoing documentation - if the response to the request is lost or disagreements arise with the counterparty, this will allow you to quickly understand the situation.
How to send a letter
The answer can be sent in different ways. E-mail or fax allow you to significantly save time. But if the letter contains particularly valuable information or original documents and the sender is interested in guaranteed receipt of the message, you should use the services of the Russian Post by sending a reply by registered mail with notification of delivery.
Should I wait for a response to the response letter?
Almost all business letters require a response, but there is an exception to this rule.
The response letter does not require any response, since it initially does not contain any requests, requests or proposals. In fact, it contains only the information that the other party required.
At the same time, it is the response letter that can become the starting point for concluding a profitable contract or transaction, as well as a simple and accessible way to resolve any problems and difficulties in the relationship between partners.